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Last updated: September 9, 2026

How we can help

Ask us about an order, product, shipment, damaged or incorrect delivery, payment, refund, privacy request, or a policy.

Details to include

For an order, include its number and checkout email. Add the tracking number for a delivery concern, photos or video for a product issue, and identify the specific right for a privacy request.

Response timing

Replies may take longer during peak periods or holidays, while a carrier investigates, or when required information is missing.