Refund Policy

Last updated: September 9, 2026

Eligibility

We accept returns of defective and non-defective goods and also accept exchanges. A non-defective return may be requested for a change of mind, personal preference, or selection of the wrong item.

Condition and window

A request must be made within 30 days after delivery. Non-defective merchandise must be new, unused, in original condition, and include the original packaging, labels, and accessories.

How to request

Send the order number, checkout email, and reason for the request. For damage, defect, an incorrect item, missing contents, or a material mismatch with the description, also include clear photos or video of the item and packaging. Do not mail an unauthorized return.

Mail return and exchange

Returns are made by mail. A free return label is included in the package, and no restocking fee is charged. Exchanges depend on available inventory.

Refund timing

After approval, a refund is processed to the original payment method within 10 days. Financial institutions may need additional time to post it.